Returns & Refunds policy

You are entitled to cancel your order within 24 hours without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail at support@creativecandles.store

You are entitled to return your order within 5 days after receipt. You must inform us of your decision by e-mail at support@creativecandles.store

We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods are not damaged.

• The goods were purchased in the last 7 days.

• The goods are in the original packaging.

The following goods cannot be returned:

• The goods made to your specifications or clearly personalized.

• The goods which according to their nature are not suitable to be returned, for example goods which were used until finished (i.e. empty candle jar).

• The goods which are, after delivery, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should return the goods to the address on the invoice

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@creativecandles.store